Need Help or Report an Issue?

Community support is provided via Slack channel

For RackN customers, complete a support ticket in our issue tracking system.  Opening a ticket allows you to track the status of the issue and interact with our support team.  This is our preferred approach.

Issues emailed to support also create tickets and will be marked as normal severity.

If your contract has after hours support, tickets with severity higher than normal page our team immediately. All other support tickets are answered Mon-Fri 8am-5pm CT.

The form below is an alternate entry point for the issue tracking system.

Maximum size: 7MB.
Allowed file types: .jpg, .jpeg, .png, .gif, .pdf, .txt, .csv, .xls, .xlsx, .doc, .docx.