End of Support Calendar
Looking to create a support ticket? If you’ve already created one, here’s some helpful information our RackN release policies.
Supported Releases
We track release notes for all releases with our regular documentation.
Release
Date
Support Level
UX Enabled
Expected End of Life
v3.x
–
None
No
n/a (past EoL)
v4.0
Aug 2019
None
Yes
August 2020
v4.1
Oct 2019
None
Yes
October 2020
v4.2
Dec 2019
None
Yes
December 2020
v4.3
June 2020
Critical
Yes
February 2021
v4.4
July 2020
Critical
Yes
April 2021
v4.5
Sept 2020
Critical
Yes
December 2021
v4.6
Feb 2021
Critical
Yes
June 2022
v4.7
May 2021
Critical
Yes
December 2022
v4.8
Nov 2021
Critical / Urgent
Yes
June 2023
v4.9
Feb 2022
Critical / Urgent / Normal
Yes
December 2023
v4.10
Aug 2022
Critical / Urgent / Normal
Yes
June 2024
v4.11
Jan 2023
Full – Current
Yes
Jan 2025
| Release | Date | Support Level | UX Enabled | Expected End of Life |
|---|---|---|---|---|
| v3.x | - | None | No | n/a (past EoL) |
| v4.0 | Aug 2019 | None | Yes | August 2020 |
| v4.1 | Oct 2019 | None | Yes | October 2020 |
| v4.2 | Dec 2019 | None | Yes | December 2020 |
| v4.3 | June 2020 | Critical | Yes | February 2021 |
| v4.4 | July 2020 | Critical | Yes | April 2021 |
| v4.5 | Sept 2020 | Critical | Yes | December 2021 |
| v4.6 | Feb 2021 | Critical | Yes | June 2022 |
| v4.7 | May 2021 | Critical | Yes | December 2022 |
| v4.8 | Nov 2021 | Critical / Urgent | Yes | June 2023 |
| v4.9 | Feb 2022 | Critical / Urgent / Normal | Yes | December 2023 |
| v4.10 | Aug 2022 | Critical / Urgent / Normal | Yes | June 2024 |
| v4.11 | Jan 2023 | Full – Current | Yes | Jan 2025 |
End of Maintenance Schedule
RackN follows an End of Maintenance Schedule for each release. A release is a change to the major or minor version. If an Urgent or lower fix is already available in an existing minor release, customers are expected to migrate to the newer minor release.
Post-Release Trigger
Critical
Urgent
Normal
Low+
Immediately After Release
Yes
Yes
Yes
On Review
After Next Release
Yes
Yes
On Review
No
After Two Newer Releases Or at most 6 months After
Yes
Yes
No
No
After Three Newer Releases Or at most 12 months After
Yes
No
No
No
After Four Newer Releases Or at most 18 months After
End of Maintenance
No
No
| Post-Release Trigger | Critical | Urgent | Normal | Low+ |
|---|---|---|---|---|
| Immediately After Release | Yes | Yes | Yes | On Review |
| After Next Release | Yes | Yes | On Review | No |
| After Two Newer Releases Or at most 6 months After | Yes | Yes | No | No |
| After Three Newer Releases Or at most 12 months After | Yes | No | No | No |
| After Four Newer Releases Or at most 18 months After | End of Maintenance |