Join Our Team
Join our team and help us redefine the state-of-the-art for IaC automation. Whether you’re just starting out or an experienced industry veteran, if you want to help enterprises reduce operational toil then you’ll find a place our team.
What is RackN?
RackN is an Infrastructure as Code software company that rethinks the way IT automation systems are used by enterprises. That allows them to self-manage their infrastructure regardless of type or location. We are a distributed team that has growth opportunities for both experienced and advancing engineers.
Core to the RackN mission is respecting our customers’ challenges, accepting their unique situation. and helping raise their potential. We believe the same applies to our team.
Who is a good candidate?
Beyond the position specific skills outlined below, we are looking for IT operations-focused engineers who want to contribute to the Digital Rebar platform. Our platform engineers turn routine DevOps/SRE processes into a catalog of reusable, zero touch workflows that can be adopted by our global customer base. We are looking for people with a passion for eliminating the toil of systems administration.
Members of our team have the opportunity to participate in multiple roles including community engagement, customer support and heads-down automation content development.
Benefits
We are a profitable and growing business with a distributed team, great benefits and flexible work schedule.
Additional Details
All of our roles have customer facing expectations and a background check will be performed. This is a US-remote position with minimal travel expectation. Must be permitted to work in the US. RackN does not sponsor at this time. Contact careers@rackn.com
Open: Sales / Services Engineer
Sales Engineers joining the team now will have opportunities to expand their skills and grow into leadership positions as we expand. We offer a competitive compensation package that provides excellent benefits including stock options, matching 401(k), full family health/dental/vision and short/long term disability.
If you are looking for the opportunity to leverage your technical and sales skills to put your thumbprint on the sales engineering organization from the ground-up then this is it.
What you will do
- As a Sales Engineer you will be accountable for 2 key and critically important areas of our sales process:
Obtaining “technical wins” on sales opportunities by working with our customers’ and prospects’ technical champions to ensure they understand how RackN can help them achieve their objectives. Most of the time this will be supporting self-trials. This includes:
- Fielding technical questions on RackN product by customers
- Preparing and providing Demo of RackN product to customers
- Developing new Demo scenarios to highlight features based on customer requests
- Building basic automation scripts or expanding on existing scripts
Potential testimonial/employee?
Open: Sr. Presales Engineer
RackN • Based in North America • Remote
RackN is in a hyper-growth phase and poised to dominate the infrastructure automation and lifecycle management market. We are looking for a rock star to help us drive exponential revenue with new and existing customers.
Job Duties & Responsibilities
- Pre-Sales Support: Provide technical expertise during the sales cycle, helping prospects and partners understand the benefits of automation solutions. Support the sales team in responding to technical queries, reviewing customer requirements, and providing the necessary product guidance to close deals.
- Technical Presentations & Demos: Deliver clear, compelling product demonstrations and presentations to both technical and non-technical audiences. Show how Digital Rebar software can transform data center operations and solve key business, operational, and technical challenges.
- POV Scoping & Implementation: Lead the discovery and requirements gathering for integrated solutions that improve the efficiency and scalability of data center operations. Work with customers to understand their use cases and partner with Customer Success and the CTO office to propose solutions that make use of current and new infrastructure tooling.
- Sales & Marketing Support: Work closely with sales and marketing teams to develop strategies that target key accounts and drive growth. Help identify new logos and expansion opportunities, create tailored demonstrations and POV (Proof-of-Value).
- Consultative Presales Engagement: Act as a trusted advisor to customers, helping them navigate the complexities of automating their data center infrastructure. Work closely with their IT and operations teams to propose the most effective solutions and demonstrate clear ROI.
- Partner & Customer Relationships: Build and maintain strong relationships with customers, channel partners, and internal teams. Act as a go-to technical resource for customers throughout the sales cycle and ensure they are fully supported before, during, and after deployment.
- Market & Product Knowledge: Stay up to date with the latest trends and best practices in data center automation, including advances server management, AI-driven infrastructure automation, and software platforms. Provide valuable insights on how customers can leverage automation to solve their unique challenges.
- Create Technical Content: Work with marketing teams to produce helpful technical resources, such as blog posts, recorded demos, case studies, technical presentations, white papers, videos and webinars to help customers understand how our automation solutions can improve their operations.
- Opportunity Qualification: Evaluate and qualify the technical and operational aspect of sales opportunities for new prospects and existing customers. Provide support to ensure opportunities are fully addressed and optimized.
What We Are Looking For
- Presales and Project Management Experience: You have experience partnering with sales leaders selling software to large enterprise. Must have elite presentation and technical demonstration skills and a strong understanding of MEDDPICC. A solid project management background is highly desirable.
- Experience in Data Center Automation: Strong understanding of data center operations and hands-on experience with automation technologies (such as server build pipelines, workload automation, AI-driven processes, or cloud technologies) that streamline infrastructure management.
- Technical Expertise: Hands-on experience with server automation (PXE), management, system build tooling (MaaS, Ironic, Foreman, Terraform), AI, containers, cloud platforms, networking, storage, virtualization, LINUX, operating systems, Python, clusters, and CI/CD technologies. Experience in
implementing automation solutions in real-world environments is a major plus. Expectation is this individual will maintain their own demo environment. - Strong Communication Skills: Ability to explain technical concepts in an easy-to-understand manner. Comfort with presenting to both technical teams and decision-makers, with the goal of demonstrating clear value from automation solutions.
- Customer-Focused: Strong ability to build relationships with customers and partners and work with them through the entire sales process, from initial inquiry to deal closure. A focus on customer success is key.
- Team Player: Collaborative, extroverted mindset, working effectively with internal teams, partners, and customers.
Experience / Education
- Experience: The role typically requires 5+ years of experience in technical sales or sales engineering, ideally with a background in data center automation and infrastructure management.
- Education: A 4-year degree in Engineering, Computer Science, or a related field; or equivalent professional experience.
- Certifications: Industry certifications in cloud technologies, automation tools, or infrastructure management (e.g., AWS, Azure, Kubernetes, Ansible) are beneficial.
Work Arrangement
Fully Remote with domestic and international travel when required.
Compensation
70% salary
30% bonus based on sales target attainment
OTE: $200k-$225k based on experience and expertise
What you will do
What you Will do
As a Sales Engineer you will be accountable for 2 key and critically important areas of our sales process:- Obtaining “technical wins” on sales opportunities by working with our customers’ and prospects’ technical champions to ensure they understand how RackN can help them achieve their objectives. Most of the time this will be supporting self-trials. This includes:
- Fielding technical questions on RackN product by customers
- Preparing and providing Demo of RackN product to customers
- Developing new Demo scenarios to highlight features based on customer requests
- Building basic automation scripts or expanding on existing scripts
- Being the “face of the customer” when communicating back to RackN product managers and engineers. You will be an integral part of the engineering team and offer thoughtful requests on features and products that reflect your knowledge from working with our customers.
Our Sales Approach
RackN is a product-driven sale. Our lead generation is focused on technical leaders and self-trial. In this type of technical sales approach, the Sales Engineer will be a key point of contact and help prospects learn about our products, map automation to their business needs and build proof of concept integrations.Skills and Background
Technical skills- You will have knowledge/experience with datacenter automation products that combine elements of provisioning, configuration and IaC (infrastructure as code) automation.
- You will have hands-on experience in infrastructure operations environments so that you can work confidently with infrastructure operators. Comfort with Linux is required.
- Ideally, you will be familiar with some platforms like Ansible, Terraform, Puppet/Chef, VMware, Cloud, Kubernetes.
Business Skills
- You will have enterprise technical-sales experience.
- You will be comfortable presenting to individuals and groups, to inform, educate and train them on RackN products and solutions.
- You will collaborate closely with an excellent team of engineers who are currently highly engaged in the customer experience.
Experience
- You have 1-3 years of experience in a pre-sales environment supporting the kind of technology referenced above as an individual contributor and are excited about the prospect of growing into a leadership role as RackN grows.