Community support is provided via our Slack channel.

Our preferred approach is to open a ticket. This allows you to track the status of the issue as well as interact with our support team.

Issues emailed to support also create tickets. They will be marked as normal severity.

Reporting a Vulnerability?

Consult the CVE tracking and process for discovery and reporting of security issues. Please use the Report an Issue form below.

Need Commercial Support?

Tickets are answered Mon-Fri, 8am-5pm CT. RackN customers please complete a support ticket in our issue tracking system.

Read the white paper to find out the details.

Report an Issue

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