Join our team and help us redefine the state-of-the-art for IaC automation. Whether you’re just starting out or an experienced industry veteran, if you want to help enterprises reduce operational toil then you’ll find a place our team.
What is RackN?
RackN is an Infrastructure as Code software company that rethinks the way IT automation systems are used by enterprises. That allows them to self-manage their infrastructure regardless of type or location. We are a distributed team that has growth opportunities for both experienced and advancing engineers.
Core to the RackN mission is respecting our customers’ challenges, accepting their unique situation. and helping raise their potential. We believe the same applies to our team.
Who is a good candidate?
Beyond the position specific skills outlined below, we are looking for IT operations-focused engineers who want to contribute to the Digital Rebar platform. Our platform engineers turn routine DevOps/SRE processes into a catalog of reusable, zero touch workflows that can be adopted by our global customer base. We are looking for people with a passion for eliminating the toil of systems administration.
Members of our team have the opportunity to participate in multiple roles including community engagement, customer support and heads-down automation content development.
Benefits
We are a profitable and growing business with a distributed team, great benefits and flexible work schedule.
Additional Details
All of our roles have customer facing expectations and a background check will be performed.
This is a US-remote position with minimal travel expectation.
Must be permitted to work in the US. RackN does not sponsor at this time.
Contact careers@rackn.com
Open: Sales / Services Engineer
Sales Engineers joining the team now will have opportunities to expand their skills and grow into leadership positions as we expand. We offer a competitive compensation package that provides excellent benefits including stock options, matching 401(k), full family health/dental/vision and short/long term disability.
If you are looking for the opportunity to leverage your technical and sales skills to put your thumbprint on the sales engineering organization from the ground-up then this is it.
What you Will do
As a Sales Engineer you will be accountable for 2 key and critically important areas of our sales process:
- Obtaining “technical wins” on sales opportunities by working with our customers’ and prospects’ technical champions to ensure they understand how RackN can help them achieve their objectives. Most of the time this will be supporting self-trials. This includes:
- Fielding technical questions on RackN product by customers
- Preparing and providing Demo of RackN product to customers
- Developing new Demo scenarios to highlight features based on customer requests
- Building basic automation scripts or expanding on existing scripts
- Being the “face of the customer” when communicating back to RackN product managers and engineers. You will be an integral part of the engineering team and offer thoughtful requests on features and products that reflect your knowledge from working with our customers.
To succeed, you must be comfortable engaging DevOps Architects and SRE leaders at the technical and business levels. You will use your skills and knowledge to be considered a trusted advisor by these stakeholders.
Our Sales Approach
RackN is a product-driven sale. Our lead generation is focused on technical leaders and self-trial. In this type of technical sales approach, the Sales Engineer will be a key point of contact and help prospects learn about our products, map automation to their business needs and build proof of concept integrations.
Skills and Background
Technical skills
- You will have knowledge/experience with datacenter automation products that combine elements of provisioning, configuration and IaC (infrastructure as code) automation.
- You will have hands-on experience in infrastructure operations environments so that you can work confidently with infrastructure operators. Comfort with Linux is required.
- Ideally, you will be familiar with some platforms like Ansible, Terraform, Puppet/Chef, VMware, Cloud, Kubernetes.
Business Skills
- You will have enterprise technical-sales experience.
- You will be comfortable presenting to individuals and groups, to inform, educate and train them on RackN products and solutions.
- You will collaborate closely with an excellent team of engineers who are currently highly engaged in the customer experience.
Experience
- You have 1-3 years of experience in a pre-sales environment supporting the kind of technology referenced above as an individual contributor and are excited about the prospect of growing into a leadership role as RackN grows.
Travel Expectations
This is a US remote work position (must be US based and authorized).
Since customer engagement is remote and distributed, minimal travel is expected in this position (current expectations are about 3 days per month).