Looking for to create a support ticket? If you’ve already created one, here’s some helpful information our RackN release policies.

Supported Releases

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Release

Date

Support Level

UX Enabled

Expected End of Life

v3.x

None

No

n/a (past EoL)

v4.0

Aug 2019

None

Yes

August 2020

v4.1

Oct 2019

None

Yes

October 2020

v4.2

Dec 2019

None

Yes

December 2020

v4.3

June 2020

Critical

Yes

February 2021

v4.4

July 2020

Critical

Yes

April 2021

v4.5

Sept 2020

Critical

Yes

December 2021

v4.6

Feb 2021

Critical

Yes

June 2022

v4.7

May 2021

Critical / Urgent 

Yes

December 2022

v4.8

Nov 2021

Critical / Urgent / Normal

Yes

June 2023

v4.9

Feb 2022

Critical / Urgent / Normal

Yes

December 2023

v4.10

Aug 2022

Full – Current

Yes

June 2024

End of Maintenance Schedule

RackN follows an End of Maintenance Schedule for each release. A release is a change to the major or minor version. If an Urgent or lower fix is already available in an existing minor release, customers are expected to migrate to the newer minor release.

Post-Release Trigger

Critical

Urgent

Normal

Low+

Immediately After Release

Yes

Yes

Yes

On Review

After Next Release

Yes

Yes

On Review

No

After Two Newer Releases Or at most 6 months After

Yes

Yes

No

No

After Three Newer Releases Or at most 12 months After

Yes

No

No

No

After Four Newer Releases Or at most 18 months After

End of Maintenance